Contact

Contact Us

Whether you have a question about a product, an existing order, delivery, a return, or anything else related to shopping with ACHOUR CO, our team is here to help.

Customer Support

Email
support@achourco.com

Website
achourco.com

Customer service hours
Monday to Friday
8:00 a.m. – 4:00 p.m. Paris time (CET/CEST)
excluding French public holidays.

Messages received outside these hours will be reviewed during the next customer-service period.

Before You Contact Us

For an order-related request, please include:

your order number;
the email address used at checkout;
the name of the product concerned;
a short description of your request.

If an item arrived damaged, incomplete or incorrect, photographs can be helpful where available.

For your security, please do not send complete payment-card numbers, security codes, passwords or other unnecessary sensitive information by email.

Returns & Refunds

For a return, exchange or refund request, contact:

support@achourco.com

Please contact us before sending a parcel so that we can provide the correct return instructions and arrange the authorised return method where applicable.

Do not send a return without sufficient information allowing us to identify your order.

Delivery Questions

If your order appears delayed, tracking has stopped updating, or your parcel appears to have been delivered incorrectly, contact us with your order number.

We will review the available delivery information and, where necessary, investigate the shipment with the carrier.