Refund policy

ACHOUR CO wants returns to be straightforward. This policy applies to eligible physical products purchased through achourco.com.

Our 30-day return promise

You may ask to return an eligible product within 30 calendar days after receiving it.

This 30-day period is an additional store benefit. It does not reduce the statutory rights available to consumers under French law, including the legal withdrawal right applying to distance purchases.

If products from the same order arrive separately, the return period begins when the last relevant item is received.

Starting a return

Contact:

support@achourco.com

Please include your order number, the item you wish to return and enough information for us to identify the purchase.

You do not need to provide a reason for an ordinary change-of-mind return.

Once we receive your request, we will provide return instructions and arrange the appropriate return method.

Return shipping

ACHOUR CO pays the authorised return shipping cost for eligible returns under this policy.

Depending on the circumstances, we may provide a prepaid label, arrange collection or agree another return method with you.

Please do not send a parcel using an unapproved service without first contacting us, as we need to ensure that the return can be identified and correctly processed.

There is no restocking fee and no return administration fee.

Condition of returned products

You may examine a product in the way reasonably necessary to establish its nature, characteristics and functioning.

Returned goods should include the parts and accessories originally supplied and should be packed safely for transport.

Original packaging is helpful where available but is not an automatic condition for exercising a statutory withdrawal right.

We may take account of a reduction in value only where permitted by law and where handling went beyond what was reasonably necessary to examine the product.

Refund timing

Once an eligible returned item reaches us and the return can be processed, we aim to initiate the approved refund within 3 business days.

Refunds are made to the original payment method unless another no-fee method is expressly agreed.

For a statutory withdrawal, the mandatory legal reimbursement deadline remains applicable. Reimbursement is made without undue delay and no later than the legally applicable 14-day period following notification of withdrawal. Where legally permitted, reimbursement may be withheld until the goods are returned or evidence of dispatch is supplied.

Your bank or payment provider may require additional time after ACHOUR CO issues the refund.

Damaged, incorrect or non-conforming goods

If you receive an incorrect item, a damaged item or a product that does not conform to the order, email support@achourco.com.

Please provide the order number and a description of the problem. Photographs may help us investigate where reasonably available, but they do not replace your statutory rights.

ACHOUR CO bears the reasonable return costs for products that are incorrect, damaged or legally non-conforming.

Exchanges

Eligible products may be exchanged where stock is available.

Products excluded from change-of-mind returns

A statutory exclusion may apply to certain products, for example goods made specifically to a customer's individual specifications or clearly personalised goods, where the legal conditions for that exclusion are met.

A product is not excluded merely because it was discounted.

Rights relating to damaged, defective or non-conforming goods remain unaffected.

Statutory guarantees

Products sold by ACHOUR CO benefit from the mandatory French legal guarantees, including the legal guarantee of conformity and the legal protection against hidden defects where applicable.

No additional commercial warranty is promised unless it is expressly stated on the relevant product page.