Terms of service

These Terms of Service govern access to and use of achourco.com.

Purchases are additionally governed by our Terms of Sale, Return & Refund Policy and Shipping Policy.

A. Using the website

You may use this website for lawful personal shopping and information purposes.

You must not use the website to:

  • interfere with its operation or security;
  • attempt unauthorised access to systems or accounts;
  • introduce malicious software;
  • use automated methods in a way that materially disrupts the service;
  • submit fraudulent orders;
  • misuse another person's identity or payment information;
  • use website content unlawfully.

B. Store information

We take reasonable care to present products, prices and information accurately.

Small differences in screen display, photography or lighting may affect how colours appear.

A photograph is illustrative of the product but does not remove our obligation to provide goods that conform to the contractual description.

We may correct obvious website errors and update non-contractual information.

C. Product availability

Products are offered subject to availability.

Adding a product to a cart does not reserve it.

If a product becomes unavailable after an order is placed, we will contact you and provide the appropriate refund or other lawful solution.

D. Intellectual property

Unless otherwise stated, the website structure, original text, graphics, product presentation, photographs, product concepts, branding and other protected materials are owned by or licensed to ACHOUR CO.

Personal browsing and lawful shopping use are permitted.

Unauthorised commercial reproduction, extraction, redistribution or adaptation is prohibited except where permitted by law.

E. Customer submissions

If you submit product feedback, photographs or other material, you confirm that you have the right to provide it.

We will not claim ownership of your personal information merely because you communicate with customer service.

F. Third-party services

Some functions are provided by independent service providers, including payment providers, carriers and the Shopify ecommerce platform.

External websites or services are governed by their own terms and policies.

G. Store availability

Maintenance, carrier systems, telecommunications failures, security incidents and circumstances outside reasonable control can temporarily affect website availability.

Nothing in this clause removes obligations relating to orders that have already been legally accepted.

H. Liability

Nothing in these Terms excludes or restricts liability where it cannot lawfully be excluded, including mandatory consumer rights.

You remain responsible for using products according to their intended purpose, stated specifications and safety instructions.

For pet products, appropriate supervision, sizing and regular inspection remain important. Stop using a product that becomes damaged or unsafe.

I. Changes to these Terms

We may revise these Terms for future website use where reasonably necessary.

Changes do not retrospectively remove rights attached to orders already concluded.

J. Governing law

These Terms are governed by French law.

Consumers retain any mandatory protections granted by applicable consumer law.

K. Contact

ACHOUR CO
Bureau 3, 16 rue Saint Antoine du T
31000 Toulouse, France

support@achourco.com