Privacy policy

This Privacy Policy explains how ACHOUR CO handles personal information when you visit achourco.com, place an order, contact customer service or otherwise interact with our online store.

Who is responsible for your information?

The data controller for this store is:

ACHOUR CO
Bureau 3, 16 rue Saint Antoine du T
31000 Toulouse, France
SIREN: 992 531 582
SIRET: 992 531 582 00011
Email: support@achourco.com

Information we may process

Depending on how you use the store, we may process information such as:

name and contact details;
billing and delivery information;
order and transaction information;
products viewed, purchased or returned;
customer-service communications;
device, browser, IP and technical security information;
cookie and privacy preferences;
information needed to detect fraud, misuse or security incidents.

ACHOUR CO does not need or request complete payment-card credentials by ordinary email.

Payment information is processed through the secure payment services available at checkout.

Why we use personal information

We process personal information where necessary to:

Complete your purchase.
This includes checkout, payment administration, order confirmation, delivery, returns, refunds and customer support.

Meet legal duties.
Certain accounting, tax, invoice and transaction records must be maintained where required by law.

Protect the store and its users.
Technical information may be used for fraud prevention, account protection, security monitoring and abuse prevention.

Improve legitimate store operations.
We may analyse operational information to understand delivery issues, website errors, product demand or customer-service performance where permitted.

Respect your choices.
Optional marketing, advertising or analytics processing that requires consent is used only in accordance with the applicable consent choice.

Legal grounds

Depending on the processing activity, ACHOUR CO relies on one or more of the following:

performance of a contract or steps requested before entering a contract;
compliance with legal obligations;
legitimate interests that do not override your rights;
your consent where consent is required.

You may withdraw consent for future processing where consent is the applicable legal basis.

Who may receive information?

Information may be shared only where appropriate with service providers needed to operate the store, including:

Shopify and its ecommerce infrastructure;
payment processors;
carriers and logistics providers;
information technology and security providers;
professional advisers where necessary;
competent authorities where disclosure is legally required.

These organisations process information according to their own role and applicable contractual and legal obligations.

Shopify operates the ecommerce platform supporting this website. Shopify maintains its own privacy information explaining how it handles consumer data.

International processing

Some service providers may process information outside France or the European Economic Area.

Where legally required, appropriate transfer safeguards are used, such as applicable adequacy decisions, contractual safeguards or other lawful transfer mechanisms.

Retention

Personal information is retained only for as long as reasonably necessary for the relevant purpose and any applicable legal, accounting, tax, contractual, fraud-prevention or dispute-management requirements.

Different categories of information may therefore have different retention periods.

Your rights

Subject to applicable conditions, you may have the right to:

request access to personal information;
request correction of inaccurate information;
request erasure;
request restriction of processing;
object to certain processing;
request portability of eligible information;
withdraw consent;
lodge a complaint with the competent data-protection authority.

Privacy requests can be sent to:

support@achourco.com

We may request reasonable information to verify identity where necessary to protect customer data.

Cookies and similar technology

The store uses cookies and similar technologies for functions such as checkout, cart operation, security and privacy preferences.

Optional analytics or advertising technologies, if enabled, are subject to the consent rules described in our Cookie Policy.

We do not identify a particular advertising platform, analytics provider or social-media pixel as active unless it is actually enabled on the store.

Security

We use reasonable administrative and technical safeguards appropriate to the nature of the information and rely on secure ecommerce service providers for sensitive transaction functions.

No online system can be guaranteed to be completely free from security risk.