What is ACHOUR CO?
ACHOUR CO is a French company operating achourco.com and offering a curated range of pet lifestyle products.
What product collections do you offer?
Our current store is organised around three principal collections:
Cat Furniture — furniture and resting structures designed for indoor cats.
Rest & Travel — beds, travel-oriented comfort items and related pet accessories.
Enrichment & Training — products intended for supervised play, engagement and reward-based activity.
Where do you deliver?
We currently deliver to eligible addresses in mainland continental France.
Corsica, other islands, French overseas territories, international destinations, PO boxes and military postal addresses are not currently supported.
How much does shipping cost?
Standard tracked shipping is free on eligible orders.
There is no minimum spend for standard delivery under the current policy.
How long does shipping take?
Orders usually require 1–3 business days for preparation.
Estimated transit after dispatch is 3–5 business days.
The usual combined estimate is therefore approximately 4–8 business days.
What is your order cutoff?
The daily processing cutoff is 4:00 p.m. Paris time.
Orders received after that time, on weekends or on French public holidays begin processing on the next business day.
Will my order have tracking?
Yes. Tracking information is provided for dispatched tracked orders.
Carrier systems may need some time to show the first movement.
Can I cancel my order?
You may request cancellation before dispatch by emailing support@achourco.com.
Contact us as quickly as possible. We cannot guarantee a cancellation after fulfilment has substantially progressed.
How long do I have to return something?
ACHOUR CO provides a 30-day return period for eligible products.
This is longer than the statutory minimum withdrawal period and does not reduce your mandatory consumer rights.
Who pays return shipping?
ACHOUR CO pays the authorised return shipping cost for eligible returns covered by our policy.
Contact us before sending a parcel so that we can arrange the return.
Do you charge a restocking fee?
No.
How quickly are refunds processed?
After an eligible returned item reaches us and is processed, our operational target is to initiate the approved refund within 3 business days.
Mandatory statutory refund deadlines continue to apply.
Your bank may require additional time to display the credit.
What happens if my product arrives damaged or incorrect?
Email support@achourco.com with your order number and a description of the issue.
Photographs can help where available.
We will arrange an appropriate solution without charging you the reasonable return cost for an incorrect, damaged or legally non-conforming item.
Are prices shown with VAT?
Consumer prices are displayed in euros and include applicable French VAT where legally due.
Do I receive an invoice?
Yes. An invoice or purchase record is provided or made electronically available in connection with completed orders.
What payment methods can I use?
The payment methods available for your particular order are displayed securely at checkout.
Do your products have a warranty?
Mandatory French legal guarantees apply, including the legal guarantee of conformity and rights concerning hidden defects where applicable.
ACHOUR CO does not add a separate commercial warranty unless the relevant product page expressly states one.
How should I choose a pet product?
Review the dimensions, intended use and any product-specific guidance carefully.
For furniture and travel items, consider your pet's size and normal behaviour.
Interactive play and enrichment products should be used under appropriate supervision.
How can I contact ACHOUR CO?
Email:
Customer service is available Monday to Friday, 8:00 a.m. to 4:00 p.m. Paris time, excluding French public holidays.