Shipping policy

Delivery area

ACHOUR CO currently delivers to eligible street addresses in mainland continental France.

We do not currently deliver through this store to:

Corsica or other French islands;
French overseas departments or territories;
addresses outside France;
PO boxes;
military postal addresses.

Availability at checkout ultimately determines whether an address can be accepted.

Standard shipping

Standard tracked shipping is free for eligible orders.

There is no minimum order value required for standard shipping under this policy.

Any optional premium delivery service, if offered at checkout, will display its additional cost before payment.

Timing

Stage	Usual timeframe
Order preparation	1–3 business days
Transit after dispatch	3–5 business days
Typical combined estimate	approximately 4–8 business days
Daily processing cutoff	4:00 p.m. Paris time

Business days are Monday through Friday, excluding French public holidays.

Orders received at or after the daily cutoff, during weekends or on French public holidays begin processing on the next business day.

Delivery dates are estimates unless a specific binding delivery date is expressly agreed.

Tracking

A dispatch confirmation is sent when the order leaves our fulfilment process.

Where carrier tracking is available, the confirmation includes tracking information.

Tracking may require some time to activate after the carrier receives the parcel.

Address changes

Please check your delivery details carefully before completing checkout.

If an address needs correction, contact support@achourco.com as soon as possible.

We will try to help before dispatch, but a modification cannot be guaranteed once fulfilment has progressed or the parcel has been handed to the carrier.

Delayed parcels

Carrier disruption, severe weather, public holidays, extraordinary demand and other operational events may affect delivery times.

If your tracking has stopped updating or the order appears materially delayed, contact us and we will investigate.

Mandatory consumer rights concerning delayed delivery remain unaffected.

Lost or damaged parcels

ACHOUR CO remains responsible for the order until the consumer or a person designated by the consumer, other than the carrier, takes physical possession of it, subject to applicable legal exceptions.

If a package arrives visibly damaged, incomplete or incorrect, contact:

support@achourco.com

Include your order number and a description of the issue. Photographs may assist the investigation where available.